1. Privacy Policy

  • We collect certain personal data such as your name, email, phone number, and payment details to improve our services and ensure smooth communication.

  • Your data is only shared with third parties when necessary (e.g., payment gateways, shipping providers).

  • If you are under 18, parental/guardian consent is required for registration.

  • We implement strict security measures to protect your personal information from unauthorized access.

2. Terms & Conditions

  • By using our website, you agree to comply with all applicable laws and policies.

  • Our training programs are for educational purposes only and do not guarantee direct employment.

  • Students under the age of 13 must have parental/guardian approval to register.

  • Prices are subject to change with prior notice.

3. Refund & Return Policy

  • Courses:

    • Full refund before the course begins.

    • After the first session, a 20% administrative fee will be deducted.

    • No refunds are available after the second session.

  • Products:

    • Returns or exchanges are accepted within 14 days if a manufacturing defect is found.

    • Refunds do not apply to damages caused by misuse.

4. Shipping & Delivery Policy

  • Shipping is currently available within Egypt (international shipping may be added in the future).

  • Standard delivery time is 3–7 business days.

  • Shipping costs are calculated based on product weight and delivery location.

  • We are not responsible for delays caused by courier services.

5. Payment Policy

  • Accepted payment methods: credit/debit cards (Visa/MasterCard), bank transfers, and cash on delivery.

  • All payments are securely processed through trusted payment gateways.

  • Prices may change without prior notice in certain cases.

6. Maintenance & Installation Policy

  • Services include only what is explicitly stated in the signed customer agreement.

  • Warranty covers installation-related faults for a specific period (e.g., 6 months).

  • Damages caused by misuse or unauthorized modifications are not covered by warranty.

7. Children & Minor Policy

  • Students under 18 must register with parental/guardian consent.

  • We do not knowingly collect data from children without explicit parental approval.

  • All minors’ data is handled with strict confidentiality

8. Intellectual Property Policy

  • All training materials (videos, documents, designs) are the property of Smart HB Tech Labs.

  • Reuse, copying, or distribution of content without prior written consent is strictly prohibited.